FAQ's & SHIPPING

WE ONLY DELIVER TO UK MAINLAND

HOW TO ORDER!

Once you have placed your order, please allow up to 2 working days for us to process/dispatch your order. Once your order has been dispatched you will receive a text message/email notification.

Please allow 2 working days for your order to be dispatched before contacting us.

We send out all products via Royal Mail 24 Tracked (This does not mean you will receive your order the next day from when you placed the order)

we dispatch all orders between Monday and Thursday.

we do NOT dispatch orders over bank holidays! Please allow extra time if you order before or on a bank holiday!

Please check ''SOME REASONS FOR A DELAYED DELIVERY''

Once we have completed the order you will receive an email confirmation advising you when your brownies will be delivered.

 

HOW LONG DO THE BROWNIES KEEP FOR?

Our brownies keep for up to 7 days in an air tight container at room temperature. 2 weeks in an air tight container in the fridge and can be frozen for up to 3 months in an air tight container.

 

WHAT ALLERGENS ARE THERE IN THE BROWNIES?

All our brownies contain Flour, milk, eggs, gluten, soya & pistachio nuts and there may be traces of other nuts too as our kitchen is not nut free.

 

WHEN WILL MY ORDER BE DELIVERED?

We dispatch all of our postal orders Monday - Thursday via Royal Mail 24 Tracked.

 

SOME REASONS FOR A DELAYED DELIVERY

(Incorrect address (you’d be surprised…)

You, or the recipient may not be in to receive the package.

Our courier: whilst they’re on the whole great, they may in rare instances have issues (for example adverse weather conditions, a blown tire, a goat in the road determined to have a staring competition with their driver – it wants your brownies, pesky thing!) and this may cause a delay in the courier getting your brownies to you.

If you have questions about residential/corporate/wholesale deliveries please contact bbb.bakery@outlook.com

 

Please note we accept no liability for late deliveries.

 

WHERE DO YOU DELIVER TO?

Areas eligible for shipping are England, Wales and the majority of Scotland.

We do not deliver to the Scottish Highlands 

Any queries please contact - bbb.bakery@outlook.com